Find answers to the most frequently asked questions


We charge a flat rate of €2.99 per order for shipping. From an order value of 50,00 € we deliver free of shipping costs.

You can find more information about shipping and handling here.


Currently we deliver to Germany and Austria.

Personalised products can only be claimed/exchanged if there is a production defect. If this applies to your order, please send us an email with photos of the faulty product to

For more information on exchanges and refunds, please see our cancellation policy.